Extending the Boundaries
MCS™ takes mobile recording to a whole new level. Mobile compliance is not just about recording voice calls or even SMS, it's about the capture of desk-based communications which have been extended to mobile devices - for example Instant Messaging, corporate email and webmail. All of these tools are now being used to conduct business via mobiles and as such, fall into the same category as the recording of office-based communications.
This is why MCS™ has been developed with the ability to capture, monitor, store and retrieve all of the following forms of mobile electronic communications, whether they take place on corporate BlackBerry®, or other smartphone devices:
- Voice calls
- SMS
- Corporate email and webmail
- Instant Messaging
- Social networking sites
- BlackBerry® Mail and Messaging
Historically, because these forms of communication could not be recorded, many organisations have 'locked down' their corporate mobile devices so that messaging services cannot be accessed by their users. However, as technology develops, users now expect to be able to take advantage of all available communication methods, which they are familiar with using in the office and in their personal lives, and their customers also expect the same.
Taking SMS as an example, this is now seen as a mainstream tool both in business and for personal communication, but according to Sarbanes Oxley, SMS messages are classed as a business record and therefore must be archived in the same way as other such documents. So if organisations want to enable staff to communicate in this way, they must find a compliant way of recording and storing those messages. Future enhancements to MCS™ will also encompass new communication methods like Twitter and Facebook as they become more widely used in a business context.
Mobile Compliance Suite™ has been designed to overlay existing devices, infrastructure and methodology, without causing interference or inconvenience to either the organisation or its users, or to those with whom they communicate. In addition, to minimise both power requirements and physical footprint, all on-site elements of the Mobile Compliance Suite™ can operate from a single rack-mounted server, which simply varies in size dependent upon the number of users required.