Managing Risk
Mobile Compliance Suite™ is as much about managing risk as it is about mobile compliance. The recording, storage and retrieval of mobile electronic communications ensures compliance with the necessary standards, but beyond this, organisations also need to manage the inherent risk which surrounds the use of mobiles. And that means being able to act upon the information gathered, in real time.
MCS™ makes Risk Management for mobiles a reality, by the use of Obsidian's optional Mobile Surveillance Module™. This monitors the electronic communication flow in real time and sends alerts, based on predetermined rules which each customer can specify, allowing them to act upon any information that has been identified, at that point in time. This can only be achieved by:
- Real-time recording of all mobile electronic communications
- Real-time rules-based surveillance based on numbers, words, phrases or events
- Real-time onscreen alerts, or via text and email
For example, words, phrases or events which could be set to trigger an alert might include:
- The phrase 'off the record'
- The name of a competitor in an email address
- An instruction to call someone on their 'private mobile' number
- Confidential information
- Buyers and sellers contacting a specific person within a set timescale
- A message relating to an announcement on a newsfeed, even though the message was sent in the past
Without this capability, any information which is gathered cannot be acted upon in time to actually make a difference. What's the point of a fire alarm which goes off half an hour after the fire has started?